November 24, 2009 6 Comments
The IPN (Intuit PaymentNetwork) team would like to wish each one of you and your families a very happy and safe Thanksgiving.
What better time to express our gratitude to all our users than at Thanksgiving. Thank you all for using IPN, for telling others about IPN and for reading this blog as well. Your continued support and patronage is the fuel that gets the IPN team going. And it’s this motivation that helps us iterate and build a better product over time.
Let me give you an example of what that means. When we first launched the pilot product, some of our users required the ability to select a bank account at invoice time (a feature that’s absolutely necessary for businesses that use trust accounts for certain clients). Another set of users wasn’t very happy with the long time it took to get paid/funded. And UNHAPPY USERS = UNHAPPY IPN TEAM. So we huddled together, analyzed user needs and fixed the issues. As simple as that!!! You can now use IPN to manage multiple bank accounts and also get paid faster. Isn’t that great?
And we continue to enhance the PaymentNetwork based on your feedback. I would like to end this post by sharing 1) the process we typically use to build requirements and 2) to tell you about some of the new features that we recently launched.
Process that we use: Listen → Prioritize → Build → Listen →…..
Step 1: Listen to our users (their feedback, IPN usage, other) to identify gaps that exist in the current offering and understand how to make the overall user experience smoother and more delightful.
Step 2: Prioritize those requirements and create a development schedule.
Step 3: Build the new features.
Step 4: Repeat Steps 1-3
1) Get Paid Faster → reduced funding time to 2-3 days for most transactions
2) Tell A Friend → Ability to tell your Facebook and Gmail contacts about IPN
3) Manage multiple bank accounts → Add up to 3 bank accounts to send money from or receive money into. Also at invoice time chose the bank account you want to get funded into.
All these features are the result of your input! What else would you like to see PaymentNetwork do for you? What do you think of our process? Comment and share your thoughts! We’d love to hear from you.
Until next time……..